Disclosure: This site was created by Scott Gilbert, Sequel's building manager (formerly paid as a contractor — he maintains he remains employed, which the strata disputes) and an interested party in proceedings described here. Content represents his perspective, not an independent analysis. Corrections & right-of-reply →

    Building Information

    Note: Contact information and procedures below are based on documents available to this site's creator. Always verify current details directly with FSR. Fees noted are from the January 18, 2023 council minutes.

    Maintenance & Repairs

    How to Request Repairs

    For common area issues (hallways, lobby, parkade), please contact FSR directly. For in-suite issues, owners are generally responsible unless it affects common property.

    Email: helpdesk.bc@fsresidential.com

    Main: 604-683-8900

    Toll-free: 1-855-683-8900

    24/7 Care Line: 1-855-273-1967

    Common Items

    • Light Bulbs: Hallway lights are maintained by strata. In-suite lights are owner responsibility.
    • Fob Access: Per the January 18, 2023 council minutes, replacement fees are:
      • Garage remote: $100
      • Proximity fob: $40
    • Buzzers: To update your intercom number, submit a Form K update to FSR.

    Records Request

    Owners have the right to access strata records under the Strata Property Act (SPA).

    1. Log in to the FSR Connect portal (if access is granted).
    2. If records are missing or access is denied, send a written demand letter to the Strata Manager referencing your SPA rights.
    3. The strata has 2 weeks to provide most records (bylaws, minutes, etc.).

    Property Management

    FirstService Residential

    Suite 700 – 200 Granville St

    Vancouver, BC V6C 1S4

    604-683-8900

    Toll-free: 1-855-683-8900

    info.bc@fsresidential.com

    Emergency Contacts

    • Police/Fire/Ambulance911
    • VPD Non-Emergency604-717-3321
    • FSR 24/7 Care Line1-855-273-1967